Kate Jackson

Director of Event Services

Kate Jackson manages and oversees a large variety of international, regional and citywide conferences and conventions, trade and consumer shows, corporate meetings, concerts, sporting events, holiday parties, weddings and galas for nonprofits. She ensures clients’ needs are met and delivered flawlessly.

Jackson maintains the highest level of customer service and provides prompt communication with all of our clients, directing and coordinating the activities of center personnel, subcontractors and vendors to successfully execute all aspects of any event. She won the “friendliest face” award in 2009 and was recognized by the center as a leader of the year in 2011.

She began working at the convention center in 2009 and gained experience in assorted aspects of the hospitality industry in Charleston, S.C., and Knoxville. Jackson served as bar and sales manager at Amerigo Italian Restaurant, assistant general manager at Lakeside Tavern, roundsman-chef at Club LeConte and as a server and bartender at other restaurants, preparing her fully for a role as ambassador for our guests.

Jackson earned an associate of applied science degree, summa cum laude, in culinary arts from Johnson & Wales University in Charleston, S.C., in September of 2004. She also earned an associate of applied science degree in hospitality from Pellissippi State in Knoxville in December of 2004.

She is active in the community, having served as a member of the leadership committee for Young Professionals since 2008; as chair for the Martinis and Movies Gala, which benefits the Cystic Fibrosis Foundation, since 2009; and as a volunteer for the Knoxville affiliate of the Susan G. Komen Race for the Cure. She also participates in the “loaned executive” program for the United Way of Greater Knoxville and was employee campaign coordinator for the Convention Center for the 2013 United Way campaign, helping to raise more than $7,100.

Originally born in New York, Jackson has also called home the states of Oregon, Iowa, Illinois and Colorado before settling in Tennessee.


Phone: 865-251-6022
Mobile: 865-740-0477

Email: kjackson@kccsmg.com


701 Henley Street
Knoxville, TN 37902


How long have you lived in Knoxville?

I have lived in Knoxville for 16 years. This is the longest I have ever lived in one place, and I am so happy to call Knoxville my home. I was truly meant to be a “Southern belle” and, after living all over the country, I feel like I found my perfect home.

What is your favorite activity to do in Knoxville?

One of the best things about living in Knoxville is experiencing Tennessee football game day, especially the tailgating with tens of thousands of fans in orange and white set up across campus, the downtown area and on the water with the Vol Navy. That is so much fun. I also love being on the lake, and the East Tennessee area has beautiful waterways.

What is your favorite location in Knoxville?

I love to go to Market Square and the downtown area. There are so many restaurants and shops and everything is in walking distance from the Convention Center.

What do you think sets Knoxville apart as a great city to visit?

Knoxville has really grown, and it is such a beautiful city with so much to do. The people here love their city and are so welcoming to guests. We truly want you to have a good time and all of us from Convention Center staff to people you meet walking around our city will want to help you enjoy Knoxville. The Old City, Market Square, Tennessee campus, World’s Fair Park and downtown area offer so many options for entertainment with the Convention Center – the first one in the state to be LEED Green Certified – serving as a hub.

What is your favorite part about working at the Knoxville Convention Center?

I love what I do here. The Convention Center staff is like my second family. I have built such special relationships with all my clients, which makes each day exciting. There is always something new, and I get to meet and build such great relationships with people from all around the world. I look forward each day to coming to work.